Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Destinations
We currently ship to the United States and select international destinations. Shipping availability and rates are calculated at checkout based on your delivery address.
Estimated Delivery Times
- United States — 5 to 10 business days
- International — 10 to 25 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Use this number to track your package through the carrier's website.
No tracking email? Contact our support team at joycegumierosuporte@gmail.com or WhatsApp +55 12 98198-6019 with your order number.
Customs & Import Duties
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact
For shipping questions, reach us at joycegumierosuporte@gmail.com or WhatsApp +55 12 98198-6019.